Challenge
In any business there are dozens and dozens of processes. And in every process, there is “waste”. Waste can be time spent waiting for the next step, time spent reworking things not done right the first time, or the time and cost of moving people or material between tasks. Most importantly, they create “the fires” you spend your day putting out.
Impact
Inefficient processes increase costs, reduce customer satisfaction and drive employee frustration. Processes that take too long cost the business more to produce and reduce profit margins. Inefficient and inconsistent processes diminish customer satisfaction as they deal with delays and errors. And, extra work to get the job done frustrates the staff an put demand on their time to get the job done. Inefficient processes are a lose-lose-lose.
Solution
Growth Team Strategies embraces “lean” as a strategy for eliminating waste in processes. It all starts with “lean” training for your team. Then, the GTS Advisor works with the team to identify which processes are most in need of improvement. Utilizing the tools of lean, process mapping, value stream analysis and involvement of those closest to the work, new processes (“future state”) will be implemented with less waste and an overall win-win-win.
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